Planned Surgery Benefit
The IAFF Health & Wellness Trust (IAFF HWT) expands your options with the Transcarent (formerly BridgeHealth) surgery program at no additional cost to you. Transcarent saves you money and gives you access to top-rated hospitals, surgery centers and doctors for planned non-emergent procedures. Your Transcarent benefits are optional to use and are separate from your medical plan.
Transcarent negotiates bundled case rates with surgical Centers of Excellence. The case rates include all medical costs of surgery from start to finish – no separate bills from the surgeon, the anesthesiologist, or the hospital. All the patient’s expenses, from the preoperative appointment to the postoperative appointment, are covered in the bundled case rate. (Note: This benefit is subject to deductible for members enrolled in a Qualified High Deductible Health Plan (HDHP)).
Transcarent’s preferred pricing means that IAFF HWT can reduce or eliminate your out-of-pocket costs, connect you with a high-quality provider with proven outcomes, and helps reduce the Trust’s long-term spend.
Virtual Physical Therapy Benefit
Transcarent also offers a virtual physical therapy benefit program that is more convenient than in-person physical therapy and that is proven to work as well or better. Skip scheduling appointments, travel and waiting in crowded waiting rooms. There is no cost to members and dependent family members age 18+ who are enrolled in traditional plans (for those in a Qualified High Deductible Health Plan (HSA eligible plan), services are covered at 100% after your deductible has been met.)
The Oncology Care program through Transcarent is designed as an end-to-end experience for members and caregivers that provides access to valuable resources like the Expert Advisory Review team, who provides members with reviews of diagnosis and treatment plans, and local treating oncologists with ongoing peer to peer guidance. Members and caregivers with questions can connect with experienced oncology nurses who can answer all questions related to diagnoses and treatment.
Through Oncology Care, members can expect live, human support from the moment of beginning their journey. Health Guides are there to make the process as easy and as seamless as possible.
Call a Health Guide to connect with the Oncology Support team of experienced oncology nurses for ongoing guidance during and after cancer treatment. Members can also communicate via in app messaging to learn about the program, to receive support for treatment, and to understand the steps through the treatment journey.
The Everyday Care program allows members to access information through the Transcarent app or by phone. Members also have 24/7 access to a Health Guide to find quality providers, aid with acquiring second opinions, get them started with other Transcarent programs or assist with wellness goals like smoking cessation or weight loss. Health Guides are a central point of contact to help members navigate anything related to the Transcarent health benefits, giving them the support they need to prioritize taking care of themselves and their families.