MDLIVE FAQs – Mental Health Care Now Available

Some life events can become heavy burdens. Now it’s easier than ever to get help.

The normal challenges of life can turn into heavy burdens. Mental health conditions can also make it harder for you to manage other health problems. Now it’s easier than ever to get help from the comfort of your own home. The IAFF-FC Aetna Medicare Advantage plans include a fast, affordable, and convenient way to speak with a licensed therapist or board-certified psychiatrist whenever you or your covered family members need care.

MDLIVE® mental health professionals can help you get back to being you

  • Fast: First appointment wait time on average is 3 to 7 days
  • Affordable: $0 copay with no visit limit
  • Convenient: Have your visit by phone or video chat, anywhere you choose

MDLIVE providers include therapists and psychiatrists

They are specially trained in issues that are common with senior adults like:

  • Addictions
  • Anxiety
  • Bipolar disorder
  • Depression
  • Grief & loss
  • Life changes
  • Loneliness
  • Panic disorders
  • Relationship issues
  • Stress management
  • Trauma & post-traumatic-stress-disorder (PTSD)

MDLIVE frequently asked questions

I have never had a therapy session before. What should I expect?
First, remember that seeking therapy is very common. You can expect to speak with a compassionate, knowledgeable therapist who will listen and provide guidance. Therapy is also about more than sharing your concerns. You will learn coping strategies to use outside the session and how to set reasonable and attainable goals to work toward in partnership with your therapist.

Is my appointment safe and private?
Yes. Confidentiality is a respected part of our MDLIVE Code of Ethics. We take your privacy very seriously. Laws are also in place to protect your privacy and personal health information. MDLIVE can share your information with your primary care doctor if you choose in accordance with applicable state and federal laws.

Here’s how it works

  1. Visit or download the MDLIVE app to your smartphone. Follow the prompts to create your account.
  2. Choose a provider in your state. MDLIVE has a large network of board-certified psychiatrists and licensed therapists. You can choose to see the same provider each time or choose to see someone else. Psychiatrists can even write and send prescriptions to your drug store.
  3. Choose an appointment time that works for you. First appointments can be scheduled, on average, in 7 days or less, including nights and weekends.

Current Aetna Medicare Advantage members can visit to get started. Or call 1-888-865-0729 (TTY: 1-800-770-5531) to learn more. Our MDLIVE Call Center is available 24 hours/day, 7 days/week and 365 days/year.

If you or a loved one needs immediate help, the National Suicide Prevention Lifeline provides 24/7, free and confidential support, prevention, and crisis resources for people in distress. Call 1-800-273-8255.

©2022 Aetna Inc.